If you are a big business and lease a dedicated server you have something in common with an individual on a basic web hosting plan. You both need a web host that offers top-notch support for everything from simple customer service to highly complex technical issues. When you run into problems with your site, you need help right away.
Support is vital to the ongoing success of your website. Here are a few aspects for you to consider when evaluating the support offered by a web hosting company.
Evaluating Response Times. When evaluating the hosting provider’s support staff, there are few things you want to consider but most importantly, the time frame in which it takes to receive a response to your initial inquiry. This applies for addressing matters via phone as well as email and support ticket.
If you have access to the support team, call them on the phone and see how long it takes to get hold of someone who can help you. Some web hosts provide this service yet the wait time is way too long. You definitely want to know up front if you are going to have a hard time getting help in an emergency no matter what time of day it is. Having to wait on the phone for twenty minutes is very inconvenient and a sign of less than stellar support.
Putting the Support Staff to the Test. Before entering a service agreement with any web host, it is highly recommended that you test their level of support first. You can do this by contacting the support staff with basic questions regarding uploading your files to the server or whatever concerns you the most.
By asking these questions before you become a customer, you get a chance to test out the support staff and find out if they treat you kindly, respond quickly, and know what they are doing. This gives you an idea on what to expect when you call them with a real problem in the future. First impressions are important when evaluating a support staff.
Peace of Mind. You may do extensive research and select a web hosting company you feel comfortable with, but even though they may be reliable, things happen. You shouldn’t expect your service to be flawless. A power outage could occur, a hard drive could get corrupted, all manner of things can go wrong that are totally out of your control.
Should something occur that brings your website down, you need to have the reassurance of being able to get in touch with someone immediately to find out what’s going on. If the web host cannot provide you with speedy, quality support, you run the risk of enduring even more problems and losing visitors when technical issues are not resolved in a timely manner.
Expect Problems to Arise. When some technical issue do arise with your website, there is no need to panic. After awhile, you will see that problems do happen now and then. They can be tiny subtle problems all the way to a complete downtime for your site. A web host should not suffer with frequent problems, but occasional ones are to be expected.
It is impossible to find a web host that can deliver 100% trouble free service to you, but it should be easy enough to find one that can provide top-notch support and customer service. Web hosts depend upon you to keep their business alive so it only makes sense that they strive to keep you happy. If they do not, then it is time to move on and find a web hosting company that makes quality support its priority.
Do you want to know more about hosting? If you need more information to make your choice and start your website, visit my blog and read more webhosting tips and articles.