IDG Contributor Network: Must-have features for enterprise VoIP

If your company has 100+ users and is in the market for a hosted VoIP phone system, be careful.

Remember the scene in the movie Tommy Boy, “Fat Guy in a Little Coat”? You don’t want your company’s new phone system to feel like this.

You won’t hear it from the salespeople [collective gasp] but most hosted VoIP solutions are designed for micro-size companies. If you want an “enterprise” system, you will have to dig a little to find a provider catering to larger companies.

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Computerworld Cloud Computing

IDG Contributor Network: Fix poor VoIP call quality with a dedicated circuit

This is a bummer but I’m going to say it.

Getting a huge fiber Internet connection may not do anything to help your company’s VoIP call quality.

Assuming everything is squared away on your LAN, the most common causes of poor call quality are latency, packet loss and jitter; None of which can be controlled over the public Internet, no matter how much bandwidth you throw at it.

“But what if we have a 1G dedicated Internet connection?” Sorry, it’s not immune.

“But what if it’s fiber from a Tier 1 provider?” Your call quality is still high-risk.

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Computerworld Cloud Computing