IDG Contributor Network: Twilio does speech recognition and understanding, the right way

We’ve all had horrendous experiences with voice recognition when calling a support center – I’d like to think that it’s just me with my slightly unusual Kiwi accent, but everyone I talk to has similar stories of getting exasperated at an automated call center that hopelessly gets even the most basic speech recognition exercises wrong. […] Read more »

Understanding Microsoft’s cloud application platform

When the new Dynamics 365 cloud CRM and ERP service comes out this fall, the obvious comparison is going to be toSalesforce (and NetSuite), but Microsoft’s ambition here is broader than just creating a cloud business software subscription service from its on premise business tools. To read this article in full or to leave a […] Read more »

Google launches cloud service for understanding human language

Google’s intelligent cloud developer tools expanded Wednesday with the launch of a new Cloud Natural Language API. The service is aimed at helping developers create applications that understand human language. It’s an important move for Google, as public cloud providers race to host new applications built with intelligent capabilities. Natural language processing allows developers to build apps […] Read more »

Hacker psychology: Understanding the 4 emotions of social engineering

Although vendor-written, this contributed piece does not promote a product or service and has been edited and approved by Network World editors. While technological know-how certainly plays a large role in enabling attackers to hack any given system, corporation or individual, what often is overlooked is that some tricks of the trade, like social engineering, […] Read more »