IDG Contributor Network: Fix poor VoIP call quality with a dedicated circuit

This is a bummer but I’m going to say it.

Getting a huge fiber Internet connection may not do anything to help your company’s VoIP call quality.

Assuming everything is squared away on your LAN, the most common causes of poor call quality are latency, packet loss and jitter; None of which can be controlled over the public Internet, no matter how much bandwidth you throw at it.

“But what if we have a 1G dedicated Internet connection?” Sorry, it’s not immune.

“But what if it’s fiber from a Tier 1 provider?” Your call quality is still high-risk.

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Computerworld Cloud Computing

The cloud can’t fix poor application performance

Have you heard the fairy tale that application performance on the cloud is automatically optimized, without any effort from developers or administrators?

Too many people believe it’s reality, and not a fairy tale.

I blame the confusion on early cloud hype, when “elasticity” was often stated as something related to cloud performance. Although elasticity does let you scale on demand by provisioning servers, or perhaps automatically these days using serverless computing technology, the elasticity concept unto itself does not guarantee well-performing applications.

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InfoWorld Cloud Computing