Why the former CIO of Gap moved from clothes to cloud

One Big Bang digital transformation was enough for Tom Keiser. After overhauling legacy IT systems and updating ecommerce platforms, the former Gap CIO has joined SaaS provider Zendesk as its first CIO. The move comes more than a year after leaving the apparel retailer. Now Keiser will build out IT, security and data analytics capabilities for a cloud service provider seeking to top $ 1 billion in revenues by 2020.

Zendesk founder and CEO Mikkel Svane told CIO.com via email that he hired Keiser for the wealth of “enterprise technology and operations experience” he brings to a company that is entering its next stage of growth. Zendesk, which has expanded to more than 1,400 employees from fewer than 800 a year ago, sells customer service software for ecommerce call centers and help desk tools to support enterprises’ trouble-shooting needs.

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CIO Cloud Computing

CIO describes how he moved 125K workers to Office 365 in 6 months

Andy Tidd has IT responsibilities most technology professionals will never have to tackle. As global CIO and senior vice president of ABB, a power and automation technology company based in Switzerland, Tidd regularly makes decisions that affect more than 140,000 employees in nearly 100 countries. 

A little more than a year ago, Tidd completed one of the largest technology deployments of his career by moving 125,000 ABB employees from IBM Notes to Microsoft’s Office 365. The IT veteran had handled massive IT projects before, but the move to Office 365 touched the largest number of users in the shortest period of time during his career, Tidd says.

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Network World Cloud Computing