Cloud services lift IT outsourcing market higher than expected

Companies signed IT and business process outsourcing deals worth a record $ 9.5 billion in annual contract value, according to the quarterly outsourcing index produced Information Services Group (ISG). Traditional outsourcing contracts were up 5 percent to $ 5.8 billion, while the fast-growing as-a-service segment leapt 20 percent to $ 3.7 billion, according to ISG.

“Most conversations we’re having with clients are cloud-led,” says John Keppel, ISG president, for Europe, Middle East and Africa. “Enterprise customers are first seeking to be more cost efficient so that they can redeploy funds into digital and cloud activities.  But we’re also seeing them pivot quickly to broader digital transformation initiatives that are focused on creating a customer-first environment that is intelligent and mobile. This is a very long game and we are in the early stages at this point.”

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CIO Cloud Computing

The Community Roundtable Chooses Higher Logic as its New Community Platform

The Community Roundtable & Higher Logic

The Community Roundtable, a professional development network for community, social media and social business professionals, will launch a new community platform for its current member community, TheCR Network. It chose Higher Logic, an industry leader in cloud-based, online community platforms.

The Community Roundtable focuses on advancing the business of community through research, education and TheCR Network – an unparalleled resource for community professionals. Organizations around the globe, from Fortune 500 brands to associations and start-ups, leverage the power of their communities to achieve business goals more efficiently, collaborate more effectively and communicate more openly with their audiences. Higher Logic has been a pioneer of this community strategy, building dynamic, private online communities for organizations worldwide.

“Higher Logic offers a great platform and dedicated people who understand The Community Roundtable’s long-term strategy for TheCR Network,” says Jim Storer, co-founder of The Community Roundtable. “Their track record with over 500 clients proves they understand how to meet our needs for relationship building and member satisfaction.”

As best practices for community engagement and strategy continue to evolve, Higher Logic offers an organizational community model useful for any group, from communications and marketing to client support and recruiting. The cornerstone of the Higher Logic platform is a cohesive, collaborative environment for community members to engage and network with each other, surrounded by community management knowledge and resources.

TheCR Network’s members will interact with a platform that is fully responsive, including unlimited discussions and libraries, modules for events and ongoing programs and enhanced email functionality, all to help members connect faster and easily engage in the community on their own terms.

“The Community Roundtable is a major thought leader in the community space,” says Hunter Montgomery, Higher Logic’s chief marketing officer. “We are excited to have them as a community partner, and look forward to great input and feedback from them regarding our product. We also hope to see them participating and asking questions on the Higher Logic Users Group (HUG), where we’ve put our own community platform to practice for our clients.”

The new community announcement follows the release of The Community Roundtable’s State of Community Management Report 2015, sponsored by Higher Logic.

About Higher Logic

Higher Logic is an industry leader in cloud-based community platforms, with over 25 million engaged members in more than 200,000 communities. Organizations worldwide use Higher Logic to bring like-minded people all together, by giving their community a home where they can meet, share ideas, answer questions and stay energized.

Higher Logic aims to empower relationship building and foster community evolution, which we believe are the fundamental elements to the long-term relevance of any organization. There’s no denying the power of community—by fostering its growth, you can open up a world of possibility. Tap into the power your community can generate for you. Learn more at

About The Community Roundtable

The Community Roundtable was established in 2009 as a professional development network for community, social media and social business professionals, providing an extensive array of training, tools, research and advisory services to members and enterprise customers both in and outside of the U.S. The CR Network gives members access to exclusive connections, events, training and resources, as well as immediate support from TheCR and peers from over 100 organizations in community and social business roles. TheCR’s Community Maturity Model has been adopted by customers worldwide as a framework to start, build and grow communities, and the annual State of Community Management provides in-depth analysis of the growth and maturation of community management.

Clients come from 100+ organizations, including SAP, Aetna, IEEE, H&R Block, Walgreens and CA Technologies. To learn more about TheCR Network, advisory services, tools and research, visit or follow on Twitter at @TheCR.