Farmers Insurance Transitions Customer Service With Salesforce Mobile App

Farmers Insurance CEO Jeffrey Dailey explained at this month’s Dreamforce how his firm was migrating the customer experience into the digital age. InformationWeek: Cloud Related Posts:JPMorgan reaches beyond its branches with new mobile account appWhere the device hits the network – a mobile device management updateMicrosoft consolidates its mobile management tools under AzureMicrosoft consolidates its […] Read more »

IDG Contributor Network: Cloud: The engine of the omni-channel customer experience

In a recent conversation, I was asked what I felt was the driving force behind the technology innovations disrupting businesses across the globe. Expecting some sort of a cloud computing-centric answer, my inquirer was surprised when I answered “time.” Although cloud is certainly the engine underpinning many tech advancements, the driving force is the conservation of […] Read more »

Star2Star Named a CUSTOMER Contact Center Technology Award Winner

Sarasota, Florida (PRWEB) July 22, 2015 Star2Star Communications, developers of “The World’s Most Scalable Cloud Communications Solution,” today announced that the company’s StarCenter contact center was named as a 2015 CUSTOMER Contact Center Technology Award winner presented by CUSTOMER magazine. This tenth-annual Contact Center Technology Award honors vendors and technologies […] Read more »

Cloud Giants And The War For Customer Data

Cloud Giants And The War For Customer Data As enterprises herd their applications (and therefore data) into the cloud, traditional enterprise data vendors are in danger of being left in the dust, if not outright extinction. But if the dinosaurs taught us anything, it's that extinction of one … Read more on TechCrunch Don't use […] Read more »