IDG Contributor Network: Cloud: The engine of the omni-channel customer experience

In a recent conversation, I was asked what I felt was the driving force behind the technology innovations disrupting businesses across the globe. Expecting some sort of a cloud computing-centric answer, my inquirer was surprised when I answered “time.” Although cloud is certainly the engine underpinning many tech advancements, the driving force is the conservation of our most precious resource: time. 

We have created a connected world in which we have blasted through barriers to cram as much as possible into our daily lives. We save time by doing research online. We save time by texting when we can’t talk. We save time by letting a GPS-enabled map guide us to our destination. Given all the enabling technologies at our disposal, it’s no surprise our expectations from online transactions are projected onto our offline life. These mismatched expectations are the core reason why businesses are shifting from a multi-channel customer experience strategy to omni-channel.

To read this article in full or to leave a comment, please click here

Network World Cloud Computing

Star2Star Named a CUSTOMER Contact Center Technology Award Winner




Star2Star Communications, developers of “The World’s Most Scalable Cloud Communications Solution,” today announced that the company’s StarCenter contact center was named as a 2015 CUSTOMER Contact Center Technology Award winner presented by CUSTOMER magazine.

This tenth-annual Contact Center Technology Award honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

“This award is the latest in a long series of wins for Star2Star,” said Michelle Accardi, Chief Marketing Officer. “We’ve made several key enhancements to StarCenter, including improved reporting and alerting tools that are extremely easy to deploy,” she continued.

StarCenter is a full-featured inbound contact center, available as an optional service for Star2Star customers of any size. StarCenter is provided as a service, so it does not require any additional hardware or software.

About Star2Star:

Founded in 2006 in Sarasota, Florida, Star2Star Communications delivers the World’s Most Complete and Scalable Cloud Communications Solution. Star2Star’s award-winning, patent-pending Constellation™ Network overcomes the reliability and quality limitations of other communications technologies.

In the past four years, Star2Star was named to the Forbes Most Promising Companies list, the Deloitte Technology Fast 500 three times, and the Inc. 500|5000 four times. Star2Star also recently received Inc. Magazine’s Hire Power Award honoring the top private business job creators in the country. The company was recognized by Gartner in their 2014 Magic Quadrant for Unified Communications as a Service, and was named by Infonetics as a Top 10 Hosted Business VoIP/UC Provider.

Star2Star Communications solutions are sold through a diversified network of partners that include distributors, master agents, managed service providers and certified installing dealers. Available across North America, Star2Star systems are used by hundreds of thousands






Cloud Giants And The War For Customer Data

Cloud Giants And The War For Customer Data
As enterprises herd their applications (and therefore data) into the cloud, traditional enterprise data vendors are in danger of being left in the dust, if not outright extinction. But if the dinosaurs taught us anything, it's that extinction of one …
Read more on TechCrunch

Don't use the cloud like a data warehouse
We've all heard the cry of data consolidation. After all, data within enterprises is strewn all over the place. So combining that sprawl of data would allow us to mine it more easily from a single location. The cloud provides a nice location to host …
Read more on InfoWorld

Funnel Cloud Spotted in Walsh County, ND
If this error is occurring repeatedly, we may be experiencing technical difficulties. We apologise for the inconvenience. Refresh browser. Error code: 400-101. 3628360988. Share 0. Tweet. 0. Share0. Embed. Link. 12 hours ago, Storyful. Tornadoes were …
Read more on Yahoo News UK