Why the former CIO of Gap moved from clothes to cloud

One Big Bang digital transformation was enough for Tom Keiser. After overhauling legacy IT systems and updating ecommerce platforms, the former Gap CIO has joined SaaS provider Zendesk as its first CIO. The move comes more than a year after leaving the apparel retailer. Now Keiser will build out IT, security and data analytics capabilities for a cloud service provider seeking to top $ 1 billion in revenues by 2020.

Zendesk founder and CEO Mikkel Svane told CIO.com via email that he hired Keiser for the wealth of “enterprise technology and operations experience” he brings to a company that is entering its next stage of growth. Zendesk, which has expanded to more than 1,400 employees from fewer than 800 a year ago, sells customer service software for ecommerce call centers and help desk tools to support enterprises’ trouble-shooting needs.

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