(Reuters) – A glitch in National Bank of Canada’s website may have exposed personal information of about 400 customers, Bloomberg reported, citing an email statement from the bank.
Some people filling out an electronic form on the bank’s website could have seen data provided by a previous customer, according to Bloomberg.
The cause was human error in setting up the form, Bloomberg reported, adding that the bank was offering free credit monitoring to customers who may have been affected.
The bank was not immediately available for comment.
Reporting by Ahmed Farhatha in Bengaluru; Editing by Anil D’Silva
Changes in the way we do business with banks are rarely initiated by banks themselves. Instead, banks are often forced to adapt because of technological advancements that are shifting social culture and customer expectations.
Just as mobile technology made selfies the norm, the introduction of new technologies is changing banking as we know it; paying by a social media app or on-demand lending are just the start.
Keeping up with customers
Established banks have an array of touchpoints with their customers that generate valuable insights about who their customers are. Yet all too often, banks do not act on those insights and pass up the opportunity to create a great customer experience.
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